Support email
Email us at [email protected]. We use email so you can send screenshots, describe what you tried, and follow up in a single thread.
If you are reporting a bug, include any error message you saw and the exact steps that led to it. This helps us reproduce issues and resolve them faster.
What to include in a request
- Your account email (if you have one).
- The page or feature you were using.
- The device and browser or mobile platform.
- Any screenshots or screen recordings that show the issue.
- What you expected to happen and what actually happened.
For billing-related questions, include the name of your subscription plan and the app store used to purchase it. Do not include full payment card details in an email.
Response window
We reply as soon as we can, typically within a few business days depending on volume. Urgent account access issues are prioritized, but we cannot guarantee exact response times.
Privacy and data requests
If you need to access or delete your data, review the steps in our Privacy Policy. You can also contact support with a specific data request, and we will confirm your identity before taking action.
Want a quick demo?
If you just want to see a demo workout session, you can start in guest mode without creating an account. Head to /try to run a sample session. Demo progress stays on your device only.